Help Centre
Play should stay a choice. Our tools let you set limits, pause or close your account, and organisations such as ConnexOntario, 211 Alberta, Kindbridge Behavioral Health and Gambling Therapy offer confidential help.
How does the loyalty programme work?
Points come with every real-money wager at Gatineau Rewards. Redeem them for bonus credits while you climb through Bronze, Silver, Gold, Platinum, Diamond and Black, with the invitation-only VIP Club sitting above those tiers and a personal VIP host assigned to each member.
How do I close my account?
Choose self-exclusion or account closure under your account settings. Alternatively, email [email protected] and we will close the account on your behalf.
What are my withdrawal limits, lower and upper?
The smallest withdrawal is C$10. We state no limit on withdrawals.
Who can play, and from where?
Residents of Canadian provinces that permit online casino gaming under local law may sign up from age 19. A geolocation check verifies where you are before you make any deposit.
Which studios run the live tables?
Our live tables come from Authentic Gaming and Evolution. Both stream real dealers to the Live Casino tab.
What documents are required, and when?
Verification happens first. Before you make an initial deposit, we confirm your identity (KYC) and location, which may mean supplying photo ID and up-to-date proof of address, and on occasion additional documents ahead of a withdrawal.
Can I play on my phone?
Yes. Our HTML5 site works on every phone and computer, and the casino app is available for iOS, with an Android version on Google Play.
What currency does my account use?
Your account uses Canadian dollars (CAD). Deposits, bonuses and withdrawals all display in C$.
Where can I manage deposit and time limits?
Visit the Responsible Gaming area in your account. There you can cap what you deposit, bet or stake, and switch on time alerts as well as reality checks. Any decrease is applied instantly. Any increase becomes active 24 hours later.
Your limits
- Control your spending with limits on what you deposit, bet and stake.
- Time alerts and regular reality checks while you play.
- Pause your play for a stretch of one day or longer, capped at six weeks.
- Self-exclusion, or closing your account outright.
- A brief self-assessment quiz on your gambling habits.
- Identity (KYC) checks and a location check run before any deposit.
- Lower limits take effect at once; raised limits wait 24 hours.